1. Introduction
Tyler’s Lawn Care (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, and store your personal information when you use our website or contact us.
2. Information We Collect
When you submit an enquiry through our website contact form, we may collect the following personal information:
- Full name
- Email address
- Phone number
- Suburb/location
We do not collect any additional personal or sensitive information beyond what you voluntarily provide.
3. How We Collect Information
We collect personal information directly from you when you:
- Fill out our contact form
- Contact us via email or phone
- Request a quote or service enquiry
4. How We Use Your Information
We use the information you provide to:
- Respond to enquiries and provide quotes
- Schedule and manage services
- Communicate with you about bookings or services
- Improve our customer service
We do not sell, rent, or trade your personal information to third parties.
5. Storage and Security
We take reasonable steps to protect your personal information from:
- Misuse
- Loss
- Unauthorised access
- Modification or disclosure
Your information is stored securely and only accessed when required for business purposes.
6. Disclosure of Information
We may disclose your personal information only when:
- Required by law
- Necessary to provide our services (e.g. scheduling or communication purposes)
- You have given consent
We do not share your information with third-party marketing companies.
7. Access and Correction
You may request access to the personal information we hold about you and request corrections if it is inaccurate, outdated, or incomplete.
To do so, please contact us using the details below.
8. Cookies and Website Tracking
Our website may use basic cookies or analytics tools to improve performance and user experience. These do not personally identify you.
9. Third-Party Services
We may use trusted third-party services (such as website hosting or email providers) to operate our business. These providers are required to protect your information in accordance with privacy laws.
10. Your Rights
You have the right to:
- Access your personal information
- Request corrections
- Withdraw consent for communications (where applicable)
11. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us.
12. Policy Updates
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.